Pricing & Plans FAQ

Trials
Personal plans
Business plans
Upgrading and downgrading plans
Billing
General
Legacy pricing
Support

Trials

Does Tailscale offer a free trial?

Yes, business customers get a 14-day free trial of the product with no user limit. Personal customers will continue to have access to the free tier plan. You can learn more about plans and comparisons on the Pricing page.

Does Tailscale offer trial extensions?

At the end of the 14-day free trial, you must purchase a plan to continue using Tailscale. If you need an extension, Contact sales to discuss your options.

Can I use add-ons during my trial?

Tailscale add-ons are not currently supported as part of the trial.

Personal plans

You can review pricing and a complete list of features for personal plans (Personal and Personal Plus) on the Pricing page.

What’s included in the Personal plan?

The Personal plan includes nearly everything Tailscale offers for up to 3 users and 100 devices. This plan is not intended for business use. The Personal plan is limited to a maximum of 3 provisioned users added to your tailnet. If you wish to add more than 3 provisioned users to the tailnet, upgrade to a paid plan.

What’s included in the Personal Plus plan?

The Personal Plus plan includes nearly everything that Tailscale offers for up to 6 users and 100 devices, for a flat rate (not per MAU). This plan is available for personal users and is not intended for business use. If you wish to add more than 6 provisioned users to the tailnet, upgrade to our Starter, Premium, or Enterprise plans. These plans charge a monthly fee per active user, and do not have a limit on the number of users.

Can I get a trial of a paid plan from the Personal plan?

The 14-day free trial is intended for new accounts only. If you are an existing customer on a Personal plan, contact sales to discuss your options.

How do I upgrade from a personal plan to a business plan?

Customers can upgrade to any available plans on our Pricing page.

There is no self-serve trial when upgrading to a paid plan such as Start, Premium, and Enterprise, from the Personal or Personal Plus plan. Contact sales to discuss your options.

How do I downgrade from the Personal Plus plan?

Customers can downgrade from the Personal Plus plan to the Personal plan after the number of users is reduced to the Personal plan limit of three users.

How do I upgrade from the Personal Plus plan?

Personal Plus plan customers can view the Starter, Premium, and Enterprise plan options in the Billing page of the admin console by selecting the option to see all business plans option. Once selected, the various plans will be displayed.

Business plans

You can review pricing and a complete list of features for business plans (Starter, Premium, and Enterprise) on the Pricing page.

What's included in the Starter plan?

The Starter plan includes the essentials for a VPN replacement. This plan includes unlimited users, 100 devices, and an additional 10 devices per user.

What's included in the Premium plan?

The Premium plan includes advanced application networking features, endpoint and posture management, and higher levels of support. This plan also includes unlimited users, 100 devices, and an additional 20 devices per user.

What's included in the Enterprise plan?

The Enterprise plan is fully customizable for user and device limits. It offers advanced compliance functionality, user and group provisioning, priority support, and invoicing and annual billing.

If upgrading from Starter to Premium, do I go through a trial first?

No, you do not need to go through a trial to upgrade your plan. The 14-day trial is intended for new accounts only. If you would like to go through a trial, contact sales to discuss your options.

What is the difference between ACLs in Starter and Premium?

The Starter plan is limited to the autogroups admin and member only. These are predefined roles created by Tailscale. See our ACL documentation for a more comprehensive explanation on ACLs and the Starter Plan ACL example for more information.

The Premium plan and above has full ACL functionality. This includes having the ability to name individual users directly in ACL rules, the ability to create custom groups in the ACL file and the ability to name those custom groups in ACL rules.

Upgrading and downgrading plans

How do I upgrade or downgrade to a new plan?

To change your plan, you must be an account Owner, Admin, or Billing admin. If you are on a monthly subscription plan or Personal plan, you can change your plan from the Billing page of the admin console.

If you are on an annual subscription plan and would like to make any changes, contact sales for assistance.

If I upgrade or downgrade between usage-based billing plans, when and how will I be billed?

When you upgrade or downgrade between plans on usage-based billing, you’ll be charged at the end of the monthly billing cycle for the number of monthly active users in your tailnet, with the amounts prorated based on the number of days on each plan.

Billing

What is usage-based billing?

Usage-based billing is an evolution of subscription billing where customers pay for their active users only. Currently, this model only applies to users. Our devices and/or Mullvad add-ons continue to operate as seats that you can purchase.

How does billing for monthly active users work?

Tailscale charges customers at the end of each month. You’ll be billed for the total number of monthly active users on the first day of the following month.

When I start a paid plan, will I lose my 3 free users from the Personal plan?

Only if you upgrade to one of the business plans such as Starter, Premium or Enterprise.

Customers on the Personal plan will have 3 users for Free, customers on the Personal Plus plan will get 6 users for $5/month (flat rate for 3 additional users), customers who upgrade to Starter, Premium and Enterprise will pay for all their active users in a calendar month.

Accounts are billed on the 1st of each month. If you sign up for a new plan partway through the month, you’ll pay a prorated amount for that month, and be billed regularly starting in next month’s billing cycle.

I need more predictable billing. Is an annual, credit-based, billing option available?

If you are interested in an annual plan or prepaid bill contact sales.

Who can modify billing information and update plans for my account?

You must be an Owner, Admin, or Billing admin to modify plans and billing information. Billing information and plans can be updated from the Billing page of the admin console.

Are there any admin roles that don’t require a license?

Yes, an administrative user who does not transfer data does not count as a monthly active user, and is not charged for. You can grant users the role of Billing admin, which is an administrator for your organization’s Tailscale account who can modify pricing and billing plan information. You can learn more at Manage pricing and billing with Billing admin.

If I’m unable to pay via credit card for a monthly (usage-based) offering, can I complete payment via a wire transfer or ACH?

We have other flexible payment options. Contact sales if you need invoicing.

If you can’t sign up, it’s because someone in your domain is already using Tailscale. If you don’t know who created your account, or need additional assistance, contact support.

General

What is the difference between business and personal use?

Creating a tailnet using a public domain (e.g., Gmail, Apple, personal GitHub etc.) is considered for personal use. These use cases include playing games with friends, or securely connecting to anything from a DigitalOcean droplet to a Raspberry Pi, home security camera, or even a Steam Deck. These tailnets are automatically get access to the Personal plan upon sign up.

Creating a tailnet using a custom domain (e.g., @example.com) is considered for business use. These use cases include securely connecting critical infrastructure, from production clusters, Kubernetes clusters, on-premise databases and more. These tailnets are automatically enrolled into a 14-day trial of the product. Personal users with custom domains can opt-out of this trial.

How are monthly active users defined?

Monthly active users (MAU) are users signed in to a Tailscale network (known as a tailnet) who transfer data over the tailnet during the billing cycle.

For example, a user who connects a service in the tailnet, transfers a file, accesses a subnet, uses an exit node, or pings another device in the tailnet is considered active in a billing cycle.

This means that MAU will never be more than all members in the tailnet, and does not include suspended, pending, or inactive users. It also means that MAU doesn’t count users who only manage configurations for your tailnet via the admin console, such as users who manage billing.

A user can be active in more than one tailnet within a month if they are members of multiple tailnets and transfer data on each of those tailnets during the billing cycle. A user who is a member of multiple tailnets but doesn't transfer data in one of them will not count as an MAU in that tailnet.

How are existing users impacted by changes announced February 21, 2024?

Business customers who have signed up for a free or paid subscription plan prior to February 21, 2024 will remain on those plans until at least February 21, 2025. The 14-day free trial only applies to new customers on or after February 21, 2024. See the full Offer terms and conditions for more information.

The Free plan has been rebranded to Personal, but there are no changes to the number of users or devices, nor features included with the plan.

Do you offer discounts for non-profits and educational institutions?

Not-for-profit organizations and educational institutions are eligible for a 50% discount. Choose your plan on the Billing page of the admin console, then contact us to have the discount applied.

I work at an IoT company or have a unique use case. How can I use Tailscale?

Tailscale supports a variety of use cases. If you need help understanding which plan is right for you, contact sales.

How do device limits work?

Device limits are based on the number of provisioned users in your tailnet. All devices provisioned in your tailnet count toward the total, and device limits are pooled across your account and do not need to be associated with any particular user. Devices shared with you by other tailnets do not count toward your total.

The Community on GitHub plan is available to open source projects. Learn more or contact sales.

If you’re looking for a way to try Tailscale with friends or family, we encourage you to use the Personal plan instead.

Legacy pricing

I’m still on a user / seat-based billing plan. When do I need to adopt a usage-based plan?

All user/seat-based monthly subscription customers can remain on their current plan. If you want to take advantage of usage-based billing, you can migrate to one of the plans from the admin console.

If you are a customer who pays annually, contact sales.

If I migrate from a legacy plan to a new usage-based billing plan, how will I be billed?

When you migrate from a legacy plan to a new usage-based billing plan, your existing subscription will be immediately canceled. The prorated amount for the rest of your subscription will be credited to your account. Your new usage-based billing plan will start immediately, and you’ll be charged a prorated amount for the current month. You will be charged on the normal monthly billing cycle starting with the next month.

I'm a customer still on an old plan. How can I see my plan details?

For details about our previous pricing plans, see Pricing v1 and Pricing v2.

As a current customer on a legacy plan, if I move to usage-based pricing for a month/time period, can I move back to my original plan (and licensing model)?

If you move to a monthly usage-based plan, you will not be able to revert to your legacy pricing plan or package.

Support

What is included in priority support?

With priority support, requests from Premium and Enterprise customers are promptly triaged and moved to the front of the queue, where our team will get back to you as soon as possible. If you’re in need of a guaranteed SLA, please contact sales to discuss our additional support packages.